How to Return Your Device and Unpacked Products in 14 days trial period

Products you can return:

Opened refills, pouches, liquids, or similar items cannot be returned.

Prepare your return
- Ensure the return shipment only includes returnable products, such as devices, unpacked or malfunctioning products.
- Do not include opened refills, pouches, liquids, or similar items
Label the package
- Make sure the label is Addressed to:
  
  Huboo Ref 13182
  Huboo Returns
  Unit 2, More Plus Central Park, Hudson Ave
  Severn Beach
  Bristol BS35 4EL
- Don’t forget to include our unique return number, 13182, in the top line. Without this, we cannot guarantee a smooth return process.
Arrange the shipment. Either:
- Collections: Print your label and book a collection with Royal Mail using the following link: https://www.royalmail.com/collection
- Post: Go to your nearest Post office to scan the barcode on the label and post your items.
Contact us
- Send an email to customers@freesmo.co.uk to notify us of your return.
- In your email, please list all the returnable contents you are including in the shipment.
- Include your tracking code from the delivery service.
Let us handle the rest
- We will validate the contents of the returned package upon receipt.
- We will only charge your credit card for any opened refills, pouches, or similar items and/or unreturned products.
- As you were not satisfied with our first recommendation, we will not charge you for the initial delivery of the products.

If you have any questions, we will be happy to help you at customers@freesmo.co.uk!